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Policies

Service Refunds
If, for any reason, you are not satisfied with your service within one week, we will gladly take every effort to make you happy. We reserve the right to view any service that is unsatisfactory to you, find out the necessary details, and be given the opportunity to correct it by whatever means we feel will be best for the integrity of the hair/skin/nail at that moment in time.

Product Refunds
We use and recommend only professional products. We accept the return of any product with the following requirements: Unopened, Original condition, and with a copy of the receipt. You will receive a full refund within 30 days of the original purchase.

Defective Merchandise

We use and recommend only professional products. We accept the return of any product with the following requirements: Unopened, Original condition, and with a copy of the receipt. You will receive a full refund within 30 days of the original purchase.

Shipping

In-stock orders are processed 24-72 hours of cleared payment, excluding weekends and major holidays. If a product is not in stock / backordered, we will inform you. All orders are processed immediately and cannot be altered in any way. This includes billing, shipping, and product order. Shipping cost on orders are calculated when address is entered at checkout. All sales online can be picked up at the salon or shipped to your home. We are only shipping inside the United States at this time.

Privacy & E-mail

Your payment and personal information is always safe. However Lanphier Day Spa & Salon reserves the right to disclose any information in our possession for the following reasons: if required to do so by law, protect or defend our rights or property, and to respond to an emergency situation. Lanphier Day Spa & Salon respects your privacy and will not share, distribute or sell any information we collect including e-mail addresses.

Please be sure to provide an accurate e-mail address when placing your order. Lanphier Day Spa & Salon is not responsible for e-mail addresses entered incorrectly. We cannot be held responsible in case you do not check your e-mail often, as this is how we will communicate information regarding your order(s).

Children in the Spa

With hot tools present, we ask for your child to be under your supervision at all times and not wander the facility. Children are not allowed in the spa unless receiving a service.

Personal / Lost Possessions
The salon provides robes for you to change into to ensure you do not harm your clothing and/or get it soiled. We are not responsible for lost and/or stolen items of any type.

Pricing Structure
We have many different levels of talent and expertise in our salons and spas and prices may vary accordingly. Timing, expertise, accomplishments, varying amounts/lengths of hair, required product, and educational achievements are all factors in the pricing structure for each individual. We recommend consultations prior to any service with the technician performing the service to make sure you comfortable with the price level and personality.

Promotions

Any promotional offers, discounts or incentives may only be used one per visit. They have no cash value and are non-transferable. All offers are intended to be used for the specific offer and the person intended. Thank you for your understanding

Cash Back Policy
We do not accept money over exact amount on credit cards and checks. We have an ATM machine for your convenience.

Check Return
If checks are returned for any reason, there is a $20.00 charge. Payment must be made with credit card or cash for the entire amount.

Cancellation Policy

We support a 24 hour cancellation notice for any service and 48 hour notice for a Keratin Treatment, Hair Extensions, multiple services and Lanphier Packages. We reserve the right to charge up to 50% of the scheduled service (without proper notice) for no show appointments.

Timing
Plan to arrive 10-15 minutes ahead of your first appointment to change and relax before your service.

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